FixSignal SI triages each request, checks it against budget, dispatches the right vendor and watches the SLA until the store signs off. When it isn't sure, it asks a person instead of sending a truck.
A vague request gets filed under the wrong category, and a vendor rolls a truck for a job they can't do.
Overages, repeat charges and missing sign-offs get paid because nobody had time to check every line.
A missed HVAC cycle in spring turns into a compressor call in July, at emergency rates.
Each request moves through the same five checks, in order. The AI does the sorting. People make the calls that cost money or carry risk.
Store teams scan the equipment tag, add photos and submit, even offline. Emergencies get safety steps and a call button.
AI predicts the trade and urgency with a confidence score. Low confidence or a category mismatch goes to a person, not a truck.
Every ticket gets a cost estimate, a check against the store's budget for that trade, and a duplicate scan.
Vendors are ranked by trade, coverage, rating and workload. Within budget, the top match is dispatched automatically.
SLA timers escalate before a miss. The store confirms or disputes the fix, and each invoice is audited against its NTE.
Open tickets, SLA compliance, spend to date and response time, with a Needs Attention list of what to act on now.
A board from open to closed. Each ticket shows its ranked vendors and the score behind every one.
Every invoice is checked for NTE overages, duplicate charges and missing photos or sign-off before it's paid.
Recurring templates, a weekly schedule and a compliance forecast. It flags stores where lapsed PM is driving repair calls.
Budgets by store and trade, burn-rate forecasts and an approval queue for work that would go over.
You set the confidence threshold. Anything below it, or anything the requester filed differently, waits for a person.
The iPhone app gives store managers and shift leads one job: report it well, then know where it stands.
Triage shows the keywords and confidence behind it. Vendor picks show the score for trade, coverage, rating and workload.
Set the confidence threshold. Over-budget work and overridden flags always need a person's approval, and the log records who.
Every emergency report puts safety steps and the emergency line on screen. If the phone is offline, it says so plainly.
FixSignal SI comes from years of running store maintenance across large retail portfolios. Vendor networks, NTEs, PM programs and budgets that have to hold. It's designed around how that work actually gets done, from the store floor to the invoice.
Both demos run on fictional stores and vendors. Click through a ticket from the store report to the paid invoice.